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The Fair Oaks mall branch did the exact same thing by telling me to come in then telling me "we don't have specialists to sell you anything" and I said "you guys are computer salespeople so stop calling yourselves specialists." Well at least now I know never to walk into an Apple store again unless I absolutely have to because they're just arrogant and waste peoples' time. I mean think about it, where's the TRUE innovation since he died? This company has forgotten that it was once on its knees in the industry before Steve Jobs came and bailed their lack of mental acuity out and after he died it became a fad and money making gimmick. Otherwise I would NEVER buy Apple save for the iPhone which I prefer over Android. The only reason I buy Apple is because of my documents all being synced and accessible when I am on the road. If all I had to do was buy online why would I come to the store to ask questions only to have you walk off? She suddenly pops out a minute later and we realize she just wanted to get out of work and go home and tells another young female staffer to help us.Īnyway we told this young lady we'd decided what to buy and she says "oh just go online and buy it" and shows us and walks off to which we were aghast. The lady who helped us initially seemed like she wanted to help but that faded away quickly because she was more hell bent on taking "other customers" when there was only one appointment left (I know because I saw the last appointment time before booking mine) then disappeared to the back office while we were deliberating on what to buy.
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That tells me they're crooks because they just force people to buy stuff at full price indirectly and politely. Of course Apple considers a rubber stud underneath the laptop to be worth $160 so they wouldn't offer me full trade in value of $240 and only offered $80. I needed a Mac and wanted to trade mine in which is the only reason I made the appointment.
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First of all the whole appointment system is stupid because they don't really care about it. I mentioned on a Google review that Apple and its employees act too big for their britches.
#Tysons corner mac genius bar appointment for free
Thank you SO MUCH!īONUS: they have a promo right now for free AirPods on qualifying purchases & yes, I qualified whoop whoop! ) JJ was truly just a pleasure to deal with & they are lucky to have him because he is amazing with his customer service.
#Tysons corner mac genius bar appointment pro
Might've been partly because I knew exactly what I wanted but JJ was amazing, nonetheless! He was super friendly, helpful, & gracious & got me well taken care of with my MacBook Pro for my son's bday gift. In less than 10 minutes I was in & out, lol. I was instantly greeted & then within seconds JJ came to assist me. I came back at 4:15 and it was much calmer.
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They were jammin around 2pm & I had to seek someone out to ask for help & she's politely informed me they were slammed & couldn't see me till 4:15 so I made an appointment & went to eat a late lunch. There was a gentleman at the door with a box of masks & although they don't require it, the majority of peeps were wearing them, it seemed like the right thing to do was to join them. I wanted to come in person because I work for local government & knew that I get some sort of discount (along with the military) - score & mucho appreciated!
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First time coming in the store as I usually do stuff online.